Slow settlement callbacks from one payment provider
Callbacks are arriving 4–9 minutes late, so receipts post later than usual. Payments are not lost and reconciliation is unaffected. We are queuing and retrying while the provider investigates.
What is up, what is not, and what we did about the last thing that broke. Updated as incidents happen, not after the post-mortem.
All core services operational
One connector is running slow — detail below.
Callbacks are arriving 4–9 minutes late, so receipts post later than usual. Payments are not lost and reconciliation is unaffected. We are queuing and retrying while the provider investigates.
Primary SMTP authentication failed after a credential rotation. The fallback route took over automatically, so no message was lost, but invitations and reminders were delayed. Credentials rotated and an alert now fires on the first primary failure rather than the hundredth.
Planned index rebuild on the ledger tables. Read-only for 40 minutes as announced.
Want incidents by email? Subscribe from the footer, or write to support@primeerp.com.